At a Glance

The Vets offers quality preventative pet care in your home. It works with experienced and qualified vets to deliver a variety of pet care services, ranging from vaccines to microchipping. Scheduling visits is easy, and having the vets come to you helps keep your pets calm.

While you can pay for an individual exam or service, the company also offers an annual Total Wellness membership plan. In exchange for a monthly payment, you get access to all its routine and preventative care services over a year.

The Vets Key Figures

Pets covered: Cats and dogs

Monthly cost for Wellness Plan: $99

Age limit: N/A (works for senior pets as well as puppies/kittens)

A great advantage of The Vets is that it offers routine pet care services in the comfort of your home. Booking a visit from a vet online or over the phone is straightforward, and the company has solid reviews and a good reputation for being professional.

However, it only operates in 18 US cities and offers only routine/preventative care rather than emergency services. For example, it offers vaccinations, lab tests and microchipping, but won’t be able to help with issues like severe bleeding or broken bones.

What’s Covered?

The Total Wellness membership plan provides comprehensive coverage when it comes to preventative care. For 1 monthly payment you get:

• 3 free home visits per year
• 2 or 3 free pet exams per year (2 for adult pet or 3 for puppy/kitten)
• Vaccines
• Yearly lab tests
• The ability to chat with experts online
• Guaranteed priority home visits within 48 hours
• All preventative treatments

Some examples of these treatments/services are:

• Blood panels
• Nail trimming
• Heartworm tests
• Fecal tests
• Ear swabs
• Microchipping
• Ultrasound
• Nutrition advice
• Dermatology
• Sick visits

You can also get these services individually without the plan, but they’ll cost more.

In general, a solution like The Vets covers expected pet-related costs, whereas insurance covers unexpected costs. Unlike most pet insurance, The Vets Total Wellness membership doesn’t consider your pet’s pre-existing conditions or age, as all members pay a single price.

What’s Not Covered?

The Vets doesn’t offer emergency care, for example, for wounds, broken bones, severe vomiting/diarrhea, or seizures. However, the company can provide recommendations if your pet needs such assistance.

Plans and Pricing

The company’s only plan is its Total Wellness membership, which costs $99/month no matter the type, history, or age of your pet. However, if your pet is a puppy or kitten, the plan comes with 3 pet exams, while if it’s an adult dog or cat, you only get 2.

You can also pay for each service individually as you need it. The pricing is as follows:

• Home visit fee: $199
• Pet exam: $99
• Vaccinations: $20 - $120
• Blood panels: $123 - $400
• Heartworm test: $45 - $100
• Nail trimming: $25 - $45
• Fecal test: $38 - $71
• Anal gland expression: $30 - $54
• Ear swab and exam: $40 - $72

Pricing for individual services varies depending on your pet and its health, and prices are subject to change.

Reviews and Reputation

The Vets has good reviews on both Yelp and Google. Many positive reviews highlight the convenience of this type of mobile pet care model, as well as how thorough, friendly, and detailed the vets were during the exams and visits. However, some reviewers have complained about canceled appointments or vets being late.

While the company has only been around a few years, it’s developed a positive reputation in the industry and has helped thousands of pets stay in great shape. It works with professional and skilled vets across the country.

How to Get Started

If you want to enroll in the Total Wellness membership plan, click on the “Learn More” button on the website homepage. On the next page, click “Enroll Now” to get started.

Begin by telling the company about your pet, such as its type, name, breed, and date of birth. To complete your enrollment, provide your name, phone number, email, and address. After agreeing to the terms and conditions, provide your payment method to become a member.

Making an appointment is also easy. Just go to the website and click “Schedule an Appointment.” Next, provide information about your pet and why they need to see a vet. After entering your personal information, choose a date and time that works for you and confirm your appointment.

In addition to booking online, you can reach out to a booking agent over the phone.

How to Cancel

If you want to cancel your Total Wellness Membership before the yearly membership expires, you either have to call the company or submit a written notice via email. You can cancel the plan for any reason. However, keep in mind that you could be responsible for making additional payments if the retail cost of the services you’ve used exceeds the amount you’ve paid in monthly fees.

For example, you can’t just sign up as a member, have all of your services done in the first month, and then cancel without having to pay more than a single monthly fee.

Online Experience and Mobile App

The website offers a straightforward and streamlined experience. It explains all the services the company offers, and navigating from page to page is easy. The site mentions everywhere The Vets currently operates, has a collection of helpful FAQs, and features a blog with dozens of useful articles.

The company also has a free and user-friendly mobile app. It lets you schedule and change appointments, view your pet’s medical history, view lab results, and more.

What Pet Parents Might Like

The Vets offers incredible access to expert advice, even outside of regular business hours. No matter what sort of worry or question you have, you can feel confident that a vet is only a message away.

In particular, pet parents will love the nutrition advice the company provides, which can help ensure your cat or dog is eating the right type and amount of food for their lifestyle and situation.

The ability to make multi-pet appointments is also a nice touch, and The Vets is Fear Free certified. This means it goes above and beyond to reduce fear, anxiety, and stress for pets to ensure the experience is better and safer for everyone involved.

Something To Consider

As of January 2024, the company only operates in 18 cities, including Los Angeles, Chicago, Seattle, Houston, and Phoenix.

Also, remember that while The Vets is great for proactive care, it doesn’t offer emergency services.

Contact and Address Information

Phone: 844-722-8387

Email: support@thevets.com

Address: Several locations across the country, headquarters in New York City, NY

You can contact the company any time between 8am-9pm (EST), Monday-Saturday to get on-call support from experts. Their customer support hours are Monday-Friday, 8am to midnight, and 8am to 9pm on weekends. The hours that you can have a vet visit your home vary from city to city.

To Sum Up

The Vets is a mobile pet care company that offers a variety of treatments and services in 18 cities across the US. It’s easy to get started, and you can either book individual services or sign up for an annual membership that includes them all with a single monthly fee.

While it’s a relatively new company, The Vets has solid reviews and has developed a good reputation in the cities it operates in. Booking appointments is straightforward, both online and over the phone.